Terms of service
1. General
The business relationship between Tschida Tschili and the customer is governed exclusively by the following General Terms and Conditions (GTC) in the version valid at the time of the order. Tschida Tschili reserves the right to change the GTC at any time and without giving reasons. By placing an order, the customer accepts the GTC valid at that time.
2. Shipping Costs
Shipping is carried out exclusively with DPD. The shipping costs for Austria and Germany can be found during the ordering process. The thresholds for free shipping are also shown there.
We are happy to accept special requests.
3. Contract & Withdrawal
In the event of printing, spelling or calculation errors on the website, Tschida Tschili is entitled to withdraw from the contract. If, contrary to expectations, a product is not available for reasons for which Tschida Tschili is not responsible, Tschida Tschili is entitled to withdraw from the purchase contract. The customer will be informed as quickly as possible that the ordered goods are not available.
You order in our shop by:
- Adding items to the shopping cart
- Entering your billing and/or delivery address
- Choosing a payment method
- Reading and ticking the GTC (= agreeing to them)
- Submitting the order
3.1 Conclusion of the Contract
You submit a binding offer once you have completed the online ordering process by entering the information required there and, as the last step of the order, clicked the "Complete Purchase" button and confirmed the General Terms and Conditions. After you have submitted your order, we will send you an email confirming receipt of your order and listing its details (confirmation of receipt). This confirmation of receipt does not constitute acceptance of your offer, but merely informs you that your order has been received by us. You will receive all customer information from us at the latest by the time the goods are delivered. Your orders are stored by us. Should you lose your order documents, please contact us by email/telephone. We will be happy to send you a copy of your order.
3.2 Telephone Orders
Tel.: +43 (0)664 5338614, Monday to Friday, 10:00 a.m. to 5:00 p.m.
4. Prices
All prices stated in EUR (euros) include the applicable value-added tax. When new prices are published, all previous prices become invalid. For limited-time offers, the period of validity will be indicated.
5. Delivery
Your order is delivered from our warehouse, by the fastest route, via the parcel delivery service determined by Tschida Tschili. Shipping generally takes place after receipt of the order, to the delivery address specified by the customer. Our standard delivery times are assigned to the respective destination countries and shown during the ordering process. Please refer to the respective product page for any exceptions. Should delivery be delayed because Tschida Tschili is temporarily out of stock of an item, we will inform the customer as quickly as possible. Shipping is carried out to Austria and Germany and is also possible abroad. Shipping to P.O. box addresses is not possible.
By placing your order, you agree to the shipment being handled by our shipping partners. Our current shipping partner is DPD. The terms and conditions of the shipping service providers must also be observed and can be viewed on their websites.
Tracking information is sent exclusively by digital means to the email address provided when placing the order. The information sent there about your delivery, in particular regarding delivery attempts and parcels deposited at so-called pick-up shops, must be taken into account.
In the event of non-collection despite shipping updates and collection reminders sent by email, a further shipment can only take place upon payment of additional costs equal to the original shipping costs. Costs incurred (shipping/return shipping, etc.) due to parcels returned by the shipping service provider because of non-collection will be deducted in the event of any order cancellation.
Drop-off authorisations and the risks associated with them (in particular loss and damage) pass to the recipient in accordance with the shipping service providers' terms and cannot be transferred to or claimed back from Tschida Tschili.
6. Payment & Retention of Title
Payment is only possible using the specified payment methods. Cash payment is of course possible for in-person collection.
Bank details:
Tschida Tschili GmbH
easybank AG
IBAN: AT32 1420 0200 1214 2308
BIC: EASYATW1
The delivered goods remain our property until payment has been made in full.
7. Contact, Complaints and Contact Person
Electronic contact by email is expressly agreed to.
If there is a defect for which Tschida Tschili is responsible, the customer may demand subsequent performance — at their choice — either rectification of the defect or delivery of a defect-free item. Tschida Tschili may refuse the chosen type of subsequent performance if it is only possible at disproportionate cost. In the event of obvious transport damage, the customer should have this confirmed in writing by the parcel carrier immediately upon handover of the shipment. This must be documented with meaningful photographs, in particular of the outer packaging.
Notifications of defects/complaints are only permitted by email. We always strive to find a suitable solution for our customers.
- We explicitly point out that payment disputes via payment service providers (e.g. PayPal, Stripe etc.) will not be accepted without a prior complaint by email and processing by Tschida Tschili. Any fees arising from payment disputes will be charged to the party who caused them. The amount of these fees is determined by the payment service provider and can also be viewed there.
The complaint procedure by email must be strictly followed.
Tschida Tschili is not liable for damages unless the damage was caused intentionally or through gross negligence by Tschida Tschili.
Contact:
Tschida Tschili GmbH
Email: office@tschidatschili.at
Telephone: +43 (0)664 533 86 14
8. Data Protection & Security
Details can be found in the "Privacy Policy" section.
Tschida Tschili undertakes not to collect or use personal data without the customer's prior consent, except to the extent necessary to establish, and where applicable amend and carry out, the contractual relationship, and to enable further contact with the customer. Tschida Tschili exercises the utmost care and applies the security required in business dealings in order to protect your personal data against unauthorised access.
9. Special Conditions for the Sale of Plants
These special conditions are to be understood as supplementary, in particular to the Delivery section.
- Shipping generally starts from mid-April. Due to system-related limitations of the IT infrastructure, the stated standard delivery time is only valid from mid-April onwards. This restriction only applies until the start of shipping and only applies to plants.
- For combined orders of plants and products, the ordered goods will be shipped together at the earliest possible time. For orders placed before mid-April, the products will also only be shipped once plant shipping begins.
- Varietal purity: Despite the greatest possible care and documentation, we cannot give a 100% guarantee of varietal purity. Our quality management system minimises the risk of a deviating variety. In the event of any discrepancy, please inform us by email. This step is necessary because we ourselves do not receive any guarantee from our seed suppliers.
- All plants exhibit phenotypic growth. The different growth habits vary considerably. The stated size refers not only to the height of the plant but also to its width. At the time of shipping, the plants are fully usable for one season's cultivation.
- It is normal for individual leaves to break off during shipping. As these are living plants, this does not constitute grounds for complaint as long as it only involves individual leaves. A side shoot usually forms where a leaf has broken off. Should the extent be excessive, please submit a complaint by email with photographs for documentation.
10. Electronic Data Processing for Contract Fulfilment
Data transmitted by customers is processed electronically and without further verification (the "Privacy Policy" section remains unchanged and valid).
This may result in errors, in particular in invoicing, shipment processing including tracking, and incoming payments. Tschida Tschili is not liable for costs or delays arising from data errors.
11. Applicable Law
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Last updated: September 2026