Privacy policy
The protection of your personal data is a matter of particular importance to us.
We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this privacy policy, we inform you about the most important aspects of data processing on our website.
Contacting Us
If you contact us via the form on the website or by email, the data you provide will be stored by us for the purpose of processing your enquiry and for any follow-up questions. We will not pass on this data without your consent.
Data Storage
Please note that, for the purpose of simplifying the purchasing process and for the subsequent processing of the contract, the webshop operator stores data of the account holder, as well as the buyer's name and address. In addition, the following data is also stored by us for the purpose of processing the contract: your email address, the payment method selected, and the order confirmation sent directly to us by our system via the webshop.
The data you provide is required for the performance of the contract or for carrying out pre-contractual measures. Without this data, we cannot conclude the contract with you. Your data will not be transferred to third parties, except for the transmission of credit card details to the banks / payment service providers processing the transaction for the purpose of collecting the purchase price, to the transport/shipping company commissioned by us for delivery of the goods, and to our tax advisor for the fulfilment of our tax obligations.
If the purchasing process is cancelled, the data stored by us will be deleted. In the event of a contract being concluded, all data from the contractual relationship will be stored until the expiry of the statutory tax retention period (7 years).
The data name, address, purchased goods and date of purchase are additionally stored until the expiry of the product liability period (10 years). Data processing is carried out on the basis of the statutory provisions of Section 96(3) TKG as well as Article 6(1)(a) (consent) and/or (b) (necessary for the performance of the contract) GDPR.
Use of Artificial Intelligence
AI tools may be used to improve our digital content.
Web Analytics
Our website uses functions of the web analytics services Google Analytics and Facebook Pixel. Cookies are used for this purpose, which enable an analysis of the use of the website by your users. The information generated in this way is transmitted to and stored on the provider's server. You can prevent this by configuring your browser so that no cookies are stored. We have concluded an appropriate data processing agreement with the provider.
The relationship with the web analytics provider is based on standard contractual clauses of the European Commission. Data processing is carried out on the basis of the statutory provisions of Section 96(3) TKG as well as Article 6(1)(a) (consent) and/or (f) (legitimate interest) GDPR. Our legitimate interest within the meaning of the GDPR is the improvement of our offering and our website.
As the privacy of our users is important to us, user data is pseudonymised. User data is retained for a period of 10 years.
You generally have the right to information, rectification, erasure, restriction, data portability, withdrawal of consent and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been infringed in any way, you can lodge a complaint with the supervisory authority.
In Austria, this is the Datenschutzbehörde (Austrian Data Protection Authority).
You can reach us at the following contact details:
Tschida Tschili GmbH
Grabengasse 29
7142 Illmitz