Privacy policy
The protection of your personal data is particularly important to us.
We therefore process your data exclusively in accordance with the applicable legal provisions (GDPR, TKG 2003). In this privacy policy, we inform you about the most important aspects of data processing in connection with our website.
Contacting Us
If you contact us via a form on the website or by email, the data you provide will be stored by us for the purpose of processing your enquiry and in case of follow-up questions. We will not disclose this data without your consent.
Data Storage
Please note that, for the purpose of simplifying the purchasing process and for subsequent contract processing, the webshop operator stores data relating to the connection holder, as well as the buyer’s name and address.
In addition, the following data is also stored by us for the purpose of processing the contract: your email address, the selected payment method, and the order confirmation sent directly to us by our system via the webshop.
The data you provide is necessary for the performance of the contract and/or for carrying out pre-contractual measures. Without this data, we cannot enter into a contract with you. Data will not be transferred to third parties, with the exception of the transmission of credit card details to the processing banks/payment service providers for the purpose of charging the purchase price, to the transport/shipping company commissioned by us for the delivery of the goods, and to our tax advisor for the fulfilment of our tax obligations.
If the purchasing process is cancelled, the data stored by us will be deleted. In the event that a contract is concluded, all data relating to the contractual relationship will be stored until the expiry of the statutory tax retention period (7 years).
The data relating to name, address, purchased goods, and date of purchase will additionally be stored until the expiry of the product liability period (10 years).
Data processing is carried out on the basis of the statutory provisions of Section 96(3) TKG and Article 6(1)(a) (consent) and/or Article 6(1)(b) (necessary for the performance of a contract) of the GDPR.
Use of Artificial Intelligence
AI tools may be used to improve our digital content.
Web Analytics
Our website uses functions provided by the web analytics services Google Analytics and Facebook Pixel. Cookies are used for this purpose, enabling an analysis of how users use the website. The information generated in this way is transmitted to and stored on the provider’s servers.
You can prevent this by configuring your browser so that cookies are not stored. We have concluded an appropriate data processing agreement with the provider.
The relationship with the web analytics provider is based on the European Commission’s Standard Contractual Clauses. Data processing is carried out on the basis of the statutory provisions of Section 96(3) TKG and Article 6(1)(a) (consent) and/or Article 6(1)(f) (legitimate interest) of the GDPR. Our legitimate interest within the meaning of the GDPR is to improve our services and our website.
As the privacy of our users is important to us, user data is pseudonymised. User data is retained for a period of 10 years.
You generally have the right to access, rectification, erasure, restriction of processing, data portability, withdrawal of consent, and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been infringed, you may lodge a complaint with the competent supervisory authority.
In Austria, this is the Austrian Data Protection Authority.
You can contact us at:
Tschida Tschili GmbH
Grabengasse 29
7142 Illmitz
www.tschidatschili.at
office@tschidatschili.at
